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- Written by: Jagat Mangaraj
- Category: Academic Blog
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Read more: Star Hotels In India: Booming business and a declining soul
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- Written by: Jagat Mangaraj
- Category: Academic Blog
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The Oterra, a 5-star hotel in Bengaluru, India, is an exemplary model in the hospitality industry for its commitment to sustainability and its efforts toward achieving a net-zero carbon footprint.
India’s hotel business, particularly in star segment, is currently experiencing a business boom. Room occupancies are high, and tariffs have surged, mainly in metro cities, business hubs, and tourist destinations.But this apparent success story masks a growing crisis: a visible deterioration in food quality, service standards, employee morale, and customer satisfaction.